

Program Outline
"Say it Well" is a practical, empowering program designed to sharpen communication skills in the workplace - helping individuals and teams communicate more clearly, positively, and purposefully. Whether you're navigating a fast-paced team environment, leading difficult conversations, or wanting to lift everyday communication habits, this program provides real-world tools and strategies that create stronger outcomes at work.
Say it Well focuses on understanding common communication pitfalls, building on existing strengths, and developing a mindset and toolkit that fosters respectful, effective, and confident interactions. Delivered online or in person, Say it Well suits professionals at all career stages and can be tailored for individual coaching, small teams, or larger group sessions.
Every session is interactive, inclusive, and built around your team’s goals, culture, and communication needs. It is offered online and in person in a half day session.
The course covers:
🧠The Mindset Behind Communication
💡 Recognising Strengths & Common Pitfalls
🪞 Identifying Your Personal Communication Style
💬 Using Effective & Positive Language for Clarity & Impact
🧾 Structuring Verbal and Written communication
📧 Choosing the right delivery mode
👥 Standing in the Receiver’s Role
🚫 Avoiding, Defusing and Resolving Conflict
👂 Active Listening & Reading the Room
🧪 Interactive sessions testing and grounding new knowledge
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Participants will walk away with:
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A deeper understanding of their personal communication style
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Clear strategies to use positive, persuasive, assertive language
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Confidence in handling challenging conversation
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Greater clarity around digital vs face-to-face communication
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Making intentional choices that support productivity and collaboration
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Practical habits for avoiding misunderstandings
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And recovering quickly when things go off-track
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Tools for building connection, trust and influence
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A more grounded, thoughtful communication mindset
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That reduces reactivity and increases clarity and respect​